iNFiRe Warranty Guidelines

Warranty Policy

iNFiRe products are covered under a limited Carry-In Warranty against manufacturing defects in materials and workmanship, when used under normal conditions.

This warranty is applicable from the date of purchase and is valid only within India.

Warranty Coverage Period

The warranty duration varies by product category:

Speakers:
✅ 1 Year Warranty
True Wireless Earbuds (TWS), Power Banks, Adapters & Wireless Mouse:
✅ 6-Month Warranty
Neckbands:
✅ 3 Months Warranty

What This Warranty Covers

The warranty covers defects arising from:

Manufacturing faults
Material defects
Workmanship issues under normal usage conditions

If a product is found defective within the applicable warranty period, iNFiRe will repair or replace the product free of charge, at its sole discretion.

Carry-In Warranty Process

This is a carry-in warranty, which means:

Customers must send the product to iNFiRe’s authorized service centre.
Upon receipt, the product will be inspected and tested
If approved under warranty, the product will be repaired or replaced
The repaired or replacement product will be shipped back to the customer at zero cost

📦 Both service and return shipping are completely free for valid warranty claims.

How to Make a Warranty Claim

To raise a warranty request, contact iNFiRe Customer Support with the following details:

📧 Email: customercare@goinfire.com
📞 Phone: +91-9310063980

Please provide:

Customer name & contact information
Order number or proof of purchase
Description of the issue
Clear photos or videos of the defect (if available)

Our support team will guide you through the service process.

Exclusions from Warranty

This warranty does not cover:

Damage caused by misuse, abuse, negligence, or improper handling
Physical or cosmetic damage
Products opened, repaired, or modified by unauthorized personnel
Damage caused by power surges, excessive voltage, current, or overheating
Damage due to fire, water, floods, or natural disasters
Lost or stolen products
Normal wear and tear

Warranty Limitations

This warranty is valid only for the original purchaser and is non-transferable
iNFiRe shall not be liable for incidental or consequential damages
Repair or replacement under warranty does not extend the original warranty period
The final decision on warranty approval rests with iNFiRe’s service team

Contact iNFiRe Customer Support

For warranty-related questions or assistance: